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SAM AIS RCM

Q: Describe your experience with Nice Actimize such as SAM, AIS, RCM, Actone?​

"Over the past 10 years, I’ve had extensive hands-on experience across the core components of the NICE Actimize ecosystem — including SAM, AIS, RCM, and ActOne — delivering enterprise-grade financial crime and compliance solutions for Tier 1 banks and financial institutions."

🧠 SAM (Suspicious Activity Monitoring):​

I’ve worked extensively with SAM, both on out-of-the-box models and on customized detection logic. My responsibilities included:

  • Developing custom detection rules using the Actimize Policy Manager.
  • Tuning thresholds and segmentations to reduce false positives.
  • Managing UDM (Unified Data Model) mappings to align source feeds with detection logic.
  • Collaborating with compliance teams to define risk typologies and regulatory mappings.
  • Implementing post-processing logic and model enhancements for better coverage.

I also participated in SAM upgrades and performance tuning, including optimizing model execution and data feeds for large-scale deployments.

⚙️ AIS (Actimize Intelligence Server):​

AIS has been the backbone for my detection logic deployments. My key tasks included:

  • Developing and deploying custom AIS packages (XML rule packages).
  • Utilizing the AIS Console for validation and debugging of detection logic.
  • Performing UDM mappings via the UDM Mapper and validating inputs through the AIS simulator.
  • Managing multiple environments (DEV, QA, UAT, PROD) and ensuring consistency in logic deployment using SVN and Jenkins CI/CD.

📂 RCM (Risk Case Manager):​

I’ve developed and customized RCM extensively for case management workflows:

  • Designed and implemented custom workflows and alerts.
  • Created enrichment plugins and data loaders to enhance alert data.
  • Integrated RCM with external KYC and Customer Master systems for additional case context.
  • Built audit trail capabilities and compliance dashboards using RCM reports.
  • Tuned auto-assignment rules and prioritization logic to align with business SLAs.

📌 ActOne:​

With the migration of several clients from legacy RCM to ActOne, I’ve supported:

  • Migration of custom workflows and alert processing rules from RCM to ActOne.
  • Designing UI customizations using ActOne’s microservice-based architecture.
  • Working with ActOne Studio to configure widgets, tasks, and entities.
  • Integration with external systems like screening (WL/PEP), case resolution APIs, and internal audit tracking.

I also ensured that all ActOne deployments followed client-specific governance, security, and DevOps practices.

✅ Summary:​

Throughout my career, I’ve focused on delivering highly customized, performant, and regulator-ready Actimize solutions — always with a focus on scalability, auditability, and risk reduction. I’ve also mentored junior developers, written SOPs, and led multiple client implementations from design through to post-go-live support.